Refund policy

At Tsuyosa, your satisfaction matters to us. Since we fulfill orders through our trusted partner Supliful, our return and refund process follows their guidelines.

1. Damaged, Misprinted, or Defective Items

  • If your order arrives damaged, misprinted, or defective, you must notify us within 30 days of delivery.

  • Once your claim is approved, we will issue either:

    • A replacement (shipped within 3 business days), or

    • A full refund to your original payment method.

2. Lost Packages

  • If your package is lost in transit, you must contact us within 30 days of the estimated delivery date.

  • We will provide either a replacement or a refund.

3. Refund Processing

  • Approved refunds are processed back to the original payment method or as store credit.

  • Processing times may vary depending on your bank or payment provider.

4. Non-Refundable Situations

We cannot offer free returns, replacements, or refunds in the following cases:

  • Incorrect or incomplete shipping address provided.

  • Unclaimed shipments.

  • Shipments rejected by customs.

  • Change of mind (“buyer’s remorse”).

If you wish to return an item for reasons other than defects or shipping errors, the cost of return and reshipment will be your responsibility.

5. How to Submit a Claim

To start a return or refund request, please contact us at [your support email] with your:

  • Order number

  • Description of the issue

  • Clear photos (if applicable)

We’ll guide you through the next steps.